Returns & Exchanges
We accept refunds for any reason! Whether you are unsatisfied or simply changed your mind.
At Ancient Explorers we do our absolute best to ensure that our product descriptions are as in depth as possible so that you will not encounter any unexpected surprises when you receive our products. We want our customers to know exactly what they are ordering.
- Our return policy lasts 14 days. If 14 days have gone by since you received your products, we unfortunately cannot offer you a refund or exchange.
- To complete your return, we require a receipt or proof of purchase.
- Email us at email@example.com
- Wait for our email with the US mailing address
- There are certain situations where only partial refunds are granted (if applicable).
- Due to inspection, warehouse, and processing costs a 15% Restocking Fee will be applied to all orders that are returned and refunded. Orders that are being exchanged or items being returned/exchanged due to manufacturer's defect will not incur this restocking fee. The fee will be applied to the original order and the remaining balance will be refunded.
- Buyer pays for return shipping
How to Return:
- Each return should be accompanied with a Return Form.
- Please fill out accordingly, to the best of your ability and send the product and return slip to the address we provide via email
- For any questions or concerns, please email us at firstname.lastname@example.org
Late or Missing Refunds:
- Check your Bank Account
- Contact Credit Card Company
- Processing time USUALLY takes 3-5 business days
- If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
The customer is responsible for paying their own shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, you will receive back exactly what you paid for the product (minus restocking fee) and nothing more as we offer free shipping.
If you wish for a an exchange: Depending on your country of origin, it may take 14-21 days for your exchanged item to reach you.
If you are shipping items over $75, we would highly suggest shipping the product back to us with tracking.